Privacy Policy

Last updated: 22nd August 2026

Who we are

Alltime Removals & Storage Ltd (“we”, “us”, “our”) is a removals and storage company based at Nimbus Park, Houghton Regis, Bedfordshire. We are the data controller responsible for your personal information.

You can contact us about this policy at:

Email: le***@****************co.uk

Phone: 01582 753 329

Post: Unit 1, Nimbus Park, Houghton Regis, Dunstable LU5 5WZ

What information we collect

When you use our quote form, contact us, or book a move, we may collect:

Your name

Your phone number and email address

The address you are moving from and the address you are moving to

Your preferred moving date

Details about the items being moved (for example, the size of your home and any special items)

Any other information you choose to give us in a message or during a survey

When you use our website, we also collect standard technical information through cookies and analytics, such as your IP address, browser type and the pages you visit. See the Cookies section below for details.

How we use your information

We use your information to:

Prepare and send you a quote

Arrange and carry out your removal, packing or storage

Respond to your enquiries and keep in touch about your move

Keep records for insurance, accounting and legal purposes

Improve our website and services

Our legal basis for using your information

To provide a quote and carry out your move: this is necessary to take steps at your request and to perform our contract with you.

To respond to enquiries: our legitimate interest in answering customers and running our business.

For marketing, if you opt in: your consent, which you can withdraw at any time.

For legal and accounting records: to comply with our legal obligations.

Who we share your information with

We do not sell your personal information to anyone. We may share it with:

Members of our own team who are arranging or carrying out your move

Our website hosting provider, our email provider, and the form and customer-management software we use to handle your enquiry

Our accountants and, where required, our insurers

Analytics providers such as Google Analytics

Authorities or advisers where we are legally required to do so

How long we keep your information

We keep your information only as long as we need it:

Quote enquiries that do not lead to a booking: 12 months

Customer records for completed moves: 6 to 7 years for accounting and insurance

After this, we securely delete or anonymise it.

How we keep your information safe

We use appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. Access is limited to staff who need it to do their job.

Your rights

Under UK data protection law you have the right to:

Ask for a copy of the information we hold about you

Ask us to correct information that is wrong

Ask us to delete your information in certain circumstances

Object to or restrict how we use your information

Withdraw consent where we rely on it

Ask us to move your information to another provider

To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies

Our website uses cookies to help it work and to understand how visitors use it. Essential cookies keep the site running, and analytics cookies help us see how visitors use our pages so we can improve them. You can control or turn off cookies at any time through your browser settings, though some parts of the site may not work as well if you do.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.